I am writing this letter of recommendation for Westpoint Roofing (Jayson Global Roofing), and in particular Peter Coscolin and Chris (roofing foreman overseeing my roof install).
First a bit of history. In 1998 I owned a previous house with a flat roof which required a new roof after 30 yrs and many leaks. I began searching for roofing contractors and soon realized a flat roof re-install requires skilled, knowledgeable and experienced installers from an experienced company.
I searched for many months and thought I had hired a good company with a proven track record. I checked their references, checked with BBB, reviewed and discussed in person what my expectation were, asked for multiple comparable quotes, and even after all these months of research, searching, interviewing (as well as missed apt, unprofessional and unknowledgeable people), my roof install was a disaster and required many more follow-up complaints to have the job partially completed (I had to repair the damage they refused to repair). I was so disgusted with the roofing industry, I swore I would never buy another flat-roof house again.
Fast forward to 2012. I own another flat-top roof which is 40 years old and needs replacement soon but not leaking. The house has an attached garage which was a lot flat but was leaking. Armed with the knowledge of my previous experience from my first house, I was determined to find a better company. I went through all the previously mentioned steps of painstakingly searching, interviewing, getting quotes, etc… and hired a company I thought would be better than the previous company I had hired. I had a strategy to first replace the garage portion of the roof only then inspect their product’s performance, and their installation procedure and capabilities. Since it was and SBS torch-on system, I was concerned about the fire and safety and the precautions they take to address them. I reviewed in great detail every step they would take and all safety precautions they would follow. However, all of my effort and requests and expectations were dismissed once the install began. Day 1- flashing on my roof trim was damaged, Day 2- siding damaged and stained, Day 3- job site shut down from OH&S due to lack of safety precautions, Day 4- Vinyl siding along an adjacent wall completely melted and destroyed, Day 5- huge argument regarding their refusal to replace all the burnt and destroyed siding from their carelessness. Day 6- I refused to pay the remainder 50% balance owing for garage roof until repairs of damages were completed. Day 12- they perform a very poor job of repair and left exposed wood which required me to again perform temporary repairs to preserve the wood and prevent water damage behind my wall. Day 13, I refuse to use them for the main house roof and terminate them completely.
Fast forward again to current calendar- June 2014. I am still in great need of a replacement roof for my house. (which is now the home of my terminally ill mother). I reluctantly embark on a search for a competent company that is willing to install a commercial grade roof on a residential home. I booked appointments (various no shows), received multiple quotes (ridiculously high and low), listened to so called roofing experts with one who actually recommended they “could install an additional drain through the centre of my house.”- completely clueless that doing so would require a drain pipe to extend through the middle of my living room, into the basement and then through the concrete slab to eventually connect to the public drain pipe- unbelievable!!!!). My thoughts turned to how absolutely pitiful the entire roofing industry is that after all my previous attempts and two separate companies that I hired, I still could not find a single "roofing professional".
All this changed when I finally called Westpoint Roofing (Jayson Global Roofing) after hearing their radio ads, and spoke with Peter Coscolin. I explained to him that I wanted input from a "professional" as to the best options for replacing my ageing tar and gravel roof. Peter and I agreed on an appointment time to inspect and review my roof. He showed up on time and looked professional in his appearance and presentation. After speaking with Peter, it became obvious to me that he was not "like the others".
He listened to my concerns, he inspected my current roof, then explained the differences/advantages of different roofing options available. He took extra time to explain options I did not know I had, then took extensive measurements needed to provide me an accurate quote. Because I wanted to install a positive-slope insulation package, additional consideration for building up the parapet walls were necessary. Peter provided me a detailed and professional quote with all necessary information. The cost was competitive but not excessive. He then provided an estimate for a possible install date which was acceptable to me. Peter then called and said they could do it earlier and their crew would look after “absolutely every detail”. He assured me every single concern would be addressed if I had any. My roof install began in Aug 2014. The roofing foreman was a fellow named Chris. Chris oversaw all aspects of removal of the old roof, building up the parapet walls, installing positive slope insulation, applying new roofing SBS membrane system and site cleanup. Chris and his crew were courteous, efficient and knowledgeable and above all “professional.” The worksite (my yard) was left clean and tidy and I did not have a single issue- just as Peter assured me!!!!!
I can say without hesitation that both Peter and Chris are both “professionals!” They exceeded my expectations at every level and represented Westpoint Roofing (Jason Global) exceptionally well. I have since learned that they also provide siding services. Without a doubt, Jason Global will be my first call when I’m ready to make my next house improvement!!
We made many inquiries during the last year seeking a roofing company to replace our 25 year old tar and gravel roof. We wanted it done properly and with respect to our home and property. With four quotes in hand we met with Mr. Peter Coscolin of West Point Roofing Inc.
Peter instantly put us at ease. He answered all questions and thoroughly explained the process and what the final result would be. What we really appreciated was the fact that Peter all the unease and worry away from us. This was a significant and costly upgrade to our home and we wanted it done properly with a professional contractor that would impress us with their attention to detail.
From the first day to the last of Peter’s crew (Josh and the others) were very respectful of our property- keeping things tidy as they went along. All of our concerns about replacing our outdated roof were fully forgotten. Before we knew it, the roof was replaced and looks better than expected. No hassles at all.
We are so happy that Peter and his guys were the ultimate professionals.
We are more than pleased to recommend Mr. Peter Coscolin and West Point Roofing Inc.
During the busiest time of year for construction, we had trouble getting a roofing company to quote to replace our old tar and gravel roof. Out of 10-12 contractors I had approached for quotes, West Point/Jason Global Roofing Inc. not only did a site inspection and quote in short order but had a very respectable quote.
And obviously were the successful bidder. West Point further impressed us when they did our roof ahead of the estimated time they gave us. (We were experiencing some small roof leaks and West Point pushed up our install schedule by several weeks)
We found Peter Coscolin to be both knowledgeable and professional and he helped us understand the process of putting on the new roof. The part that impressed us the most was the extensive inspection Peter did on the old roof and the very complete explanation of what had to be done which he described in great detail in his quote. Peter was there after the install to make sure any loose ends were taken care of promptly. This was a very costly upgrade to our home and we felt completely safe in letting West Point do the roof replacement. In this day and age of decreasing customer satisfaction and poor quality workmanship- This is a HAPPY STORY- and that means a lot!
We are very happy with the end result and would definitely use this company again for our future roofing needs and would highly recommend them.
St. Albert, AB
Stonehouse Contracting is pleased to recommend West Point Roofing for any roofing project. Having just completed a large commercial project with them, we can testify to their work ethic and the quality of their work. We have found West Point Roofing to be safety conscious, which is very important to us on a public building. The professionalism shown by the installers and foreman was exceptional, providing progress reports regularly throughout the project. In addition, Peter Coscolin, was very knowledgeable, providing hands-on and collaborative approach to each phase of the project.
Our experience with West Point Roofing has been excellent, from the initial sales contact to the planning and completion of this multiphase project.
Emmanuel Community Church
We have been using the services of West point Roofing for a year now and have been completely satisfied with their quality of work in their respected field. Commercial Flat Roof Consultant, Peter Coscolin, has gone above and beyond to make sure that we are satisfied customers. West Point Roofing does an excellent job, while offering competitive rates and amazing customer service.
We have tired West Point Roofing to repair the roofs at a few of our locations here in Edmonton, and most recently, they have replaced the entire roof at our Eashwood location, located at 8730 11th Avenue. They offer a wonderful warranty on all work completed and work with you to ensure that all your questions are addressed in a timely manner. I am happy to recommend the services of West Point Roofing.
Cash Canada Financial