Looking after our clients and our team

We are committed to protecting the health of our clients and our team. As such, we have put a number of measures in place that are designed to minimize the risk of spreading the virus.

Before your roof inspection / service call out.

At the time of booking, you will be asked if anyone at the property in question is self-isolating or has any symptoms associated with coronavirus (a fever, a new & persistent cough or flu-like symptoms).
If there is deemed to be a risk, the roof inspection / service call out will be postponed to a later date.
Our staff are self-monitoring daily for any signs or symptoms of coronavirus and will isolate immediately if they have any concerns. In this case, roof inspection / service call out will be rearranged or postponed to a later date.

During your roof inspection / service call

If there is anyone in the property at the time of the roof inspection / service call, our team will ask if anyone at the property in question is self-isolating or has any symptoms associated with coronavirus (a fever, a new & persistent cough or flu-like symptoms).
If there is deemed to be a risk, the roof inspection / service call will be postponed to a later date.
When on site, our team will maintain strict personal hygiene, using hand sanitisers, wipes and soap & water at regular intervals and before and after touching surfaces. Surfaces that are touched are wiped down afterwards to reduce risk still further.
Our team have been asked to decline handshakes and maintain a distance of at least 2m from others where feasible.

After your roof inspection / service call

We are encouraging everyone to avoid face-to-face meetings whenever possible. This means that we may suggest a phone call or web-based meeting to discuss the issues found, rather than meeting you on site.

We are continuing to monitor the situation and our policy will be updated in line with government recommendations. Any changes will be posted on our website.

If you have any questions, concerns please do give us a call on 780 504 1968 or email us at peter@westpointroofing.com

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